360 Commerce for Sales Teams
The 360 Commerce platform was created to deliver a more effective B2B sales channel. It was built knowing buying online has to be easy for customers.
360 Commerce secret lies in usability. Making what is perceived to be an intricate buying process a simple and productive one for your customers – particularly in the B2B sphere – will build trust and loyalty in both your existing and prospective customer base, making them less likely to stray.
The team at 360 Commerce are also constantly adding new features to improving customer experiences and improve sales.
Ordering On Behalf
With 360 Commerce the sales journey is seamless. Your sales staff will be able to place orders for all customers or only customers assigned to them, so they can process sales on the phone or whilst face-to-face.
Provide your sales teams with the ability to:
- Quickly place orders on their behalf from previous orders, favourites list or even bulk upload there orders
- Search for specific customer product information.
- View their customer orders or order history
Customers can also order for their own staff or for staff in a sister company or subsidiary. This is perfect for businesses that have several agents or franchisees in different locations.
Authorised Returns
Returns can often be a source of issues for any businesses. With 360 Commerce, your customers will be able to request Return Authorisations online by viewing an order and simply clicking on an order line to request a product return. It's that simple!
Advanced Shipping
With 360 Commerce's Advanced Shipping component, you can price shipping charges by a sophisticated module that takes into account several variables such as product size, quantity of products, distance and the customer themselves, to maximise profit and sales.
Content Flexibility
It's highly likely you will want to treat each of your customers differently. That's no problem with 360 Commerce, as you can restrict content, products and search results by customer groups. Your off the shelf 360 Commerce eCommerce site has the power to deliver a bespoke customer experience.
A great user experience means more online sales - Ease of searching, ease of adding to cart, on-page sales magnets, on-page enquiry forms, and a one-page checkout are just a few of the ways 360 Commerce ensures a great user experience.
Where other solutions have limits on the number of products included under their standard pricing, the 360 Commerce solution allows an unlimited number of product variants and variant attribute groups. We want your site to achieve great sales results, so we don't put any blocks in the way.
Easy Ordering
Your customers probably like a choice when it comes to ordering. They're looking for easy options and flexibility. Using the 360 Commerce Platform, your customers will be able to reorder from previous product ordering history OR previous web orders OR their favourites list. The choice is theirs, but the sale is yours, time and again.
With powerful features included as standard, 360 Commerce ensures your online sales channel operates as easily as your offline.