360 Commerce Full Feature List

• ERP-connected B2B ecommerce customer ordering portal
• Designed for wholesalers, distributors and manufacturers
• Built for customer self-service, repeat ordering and account-based B2B workflows
• Configurable component and module-based architecture
• 200+ B2B ecommerce, customer portal and workflow features
• Built on Microsoft .NET technology
• CDN support for faster image delivery
• Ongoing platform improvements and feature releases
• Optional bespoke modules and integrations where required

Configure different customer experiences based on account type, pricing structure, product access, payment options and ordering requirements.

• B2B customer functionality for selling to account customers
• B2C customer functionality for selling to consumers
• B2C guest customer functionality where no login is required
• Hide or show content based on customer group
• Hide or show menu items, product categories, products, blogs, pages and components
• Hide all or selected content until a user is logged in
• Restrict product search results by customer group or user experience group
• Assign customer groups to different shipping rules
• Assign customer groups to different payment methods
• Allow or prevent backorders or partial stock ordering by customer group
• Hide product pricing and add-to-cart buttons for selected customer groups
• Create customer portals with tailored product catalogues and contract pricing
• Support individual customer portal branding where required

Help customers find the right products faster, especially across large or technical product catalogues.

• Product and website search
• Fuzzy search for poor spelling
• Look-ahead predictive search with dropdown suggestions
• Grammar stemming search
• Refine product search results by categories, facets, flags or tags
• Custom filter groups such as brand, voltage, size, material or product type
• Restrict search results by customer group
• Highlight exact keyword matches in product search results
• Search by hidden product keywords, such as competitor brands or alternative product names
• Control which product data is indexed and ranked for search
• Boost selected products higher in category or search results
• Show product code, SKU, manufacturer code, brand, price or stock in search results
• Show quick order and add-to-cart buttons in search results
• Apply product flags such as “Sale”, “New” or “On Special”
• Control whether product flags are shown to selected customer groups

Support complex B2B product, pricing and stock requirements that are difficult to manage in a basic ecommerce website.

• Show actual stock levels
• Show custom stock availability messages
• Show branch or fulfilment centre stock where supported by integration
• Show order-in or lead-time messages for products with no stock
• Display alternative products for out-of-stock or unavailable items
• Product variants such as size, colour, weight or other attributes
• Product variant attribute groups such as brand, material or usage
• Add products to favourites from the product page
• Show prices GST inclusive or exclusive for B2B and B2C customers
• Consumer pricing
• Standard B2B customer pricing
• Multiple B2B price levels
• Customer-specific price levels by product group
• Quantity break pricing
• Contract pricing using a customer-product matrix
• Promotional pricing by date range
• Tariff or regulatory fee pricing where required
• Pricing-related product display
• Quantity price break tables
• Recommended retail price display for selected B2B user groups
• “Was” and “Now” pricing
• Quantity price break percentage saving
• Units per pack display
• Price per unit display
• Product price notes
• Minimum order quantities
• Step quantities above the minimum order quantity
• Customer price, reference price and discount display
• Hide pricing and add-to-cart for visitors who are not logged in
• Optional product enquiry forms
• Product flags such as “Sale”, “New” or “Clearance”
• Products appearing in more than one category
• Canonical product category control for SEO
• Related products by category, flag or keyword
• Different product page layouts for different product types
• Product image galleries and videos
• Product documents, PDFs, brochures and instructions
• Product specifications and data sheets
• Advanced product loading from ERP where supportedgroups

Give customers faster and more controlled ways to place orders, reorder previous purchases and complete checkout.

• Classic add-to-cart buttons
• Product variant dropdown selection
• Product variant table ordering for professional buyers
• Quick order pop-up layout for product variants
• Product colour swatches
• Product options for bundled or configurable products
• Custom fields on product pages
• Floating add-to-cart button
• Add to cart by scanning a product barcode
• Allow or disallow ordering of products with insufficient stock
• Order from favourites
• Multi saved carts for standing orders, bulk requests or staged purchases
• Cart quote requests where supported by ERP integration
• Click and collect orders
• Branch stock availability and pickup branch selection
• Capture pickup contact details during checkout
• Ordering on behalf of assigned customers
• Customers or members ordering for assigned staff
• Customer purchasing approval workflows
• Orders held for supervisor sign-off before processing
• Reorder from online order history
• Reorder from online and offline ERP order history where integrated
• Optional purchase order field
• Optional cost centre field
• Optional customer project field
• Optional customer reference field
• Optional care-of address field
• Checkout fields controlled by user experience group
• Automatic address verification via API
• Multiple stored delivery addresses
• Optional checkout forms for additional information
• Optional backorder messaging in cart and checkout
• Bulk CSV order upload
• Fast order form using known product codes or keywords
• Optional custom workflow logic for pre-approval and fulfilment routing
• Front desk retail mode to hide wholesale prices when required

Support flexible shipping and fulfilment rules for different customer groups, order types and delivery requirements.

• Assign customers to shipping price rules by user group
• Selectable shipping and billing addresses at checkout
• Multiple shipping methods
• Optional free shipping trigger points by customer group
• Advanced shipping price calculator module
• Price by product size and quantity
• Price by distance using mapping integration
• Rural delivery premiums via NZ Post or Australia Post API where supported
• Discount by number of items in an order
• Reduced shipping pricing based on order quantity
• Maximum dollar or percentage shipping price rules
• Click and collect support
• Drop-ship customer option where required

Allow customers to request returns from previous online or offline orders.

• View past online and offline orders
• Request a return authorisation from an order
• Select quantity to return
• Provide a return reason for each product
• Add a message for the whole return request
• Send return requests by email
• Optional ERP integration for advanced return authorisation workflows

Create online forms that support customer requests, applications, approvals and other business workflows.

• Single-page forms
• Multi-page forms
• Conditional questions
• Form workflow rules
• Customer account application forms
• Product enquiry forms
• Checkout information forms
• Post form data to other applications automatically
• Generate form submission emails to multiple email accounts
• Use forms alongside customer portal or ERP-connected workflows where required

Give customers secure access to account and ordering information from your ERP or business system.

• Customer price lists
• Sales orders not yet invoiced
• Aged account balances
• Amounts due and not yet due
• Online and offline order history
• Reordering from order history
• Return request authorisation from order history
• Invoices and credit notes
• Payments where supported
• PDF and CSV downloads
• Offline quotes
• Approved quotes or estimates
• Product estimate or quote downloads
• Courier tracking numbers where integrated
• Third-party customer dashboard tools such as Power BI reporting
• Support ticketing or customer service modules where required

Support marketing activity, customer content, lead generation and website management.

• Google Tag Manager and analytics
• SEO tools
• Blog component
• Lead magnet pages for campaigns and gated resources
• Landing pages for product launches, supplier promotions or campaigns
• Enquiry forms, sample request forms and campaign forms
• Mailchimp or Campaign Monitor newsletter sign-up forms
• CRM forms such as HubSpot where embeddable
• Sitewide call-to-action component
• Social media components
• Open Graph images for social sharing
• 301 redirect module
• Robots.txt file
• Google Merchant Feed RSS file
• Third-party chat service integration
• Third-party video chat service integration
• Other marketing tools where JavaScript or iframe integration is supported
• Dealer, branch, distributor or retailer location component

Build and manage website pages using configurable content, layout, ecommerce and customer portal components.

• Configurable component-based page structure
• Ecommerce components and content components can be used across different page types
• Product menu options
• Website header options
• Accordion component
• Tabs component
• Icon accordion component
• Alert box component
• Banner and mobile banner components
• Super banner component
• Call-to-action strip component
• Form components
• Gallery component including videos
• Dealer locations component
• Grid layout component
• Links component
• Image pods
• Quote component
• Related content component
• Resources component
• Reusable content components
• Subpage listing component
• Site map component
• Google Map component
• Text component
• Slideshow and image window components
• Video embed component
• Rich text editor
• Headline component
• Two-column text component
• Media library for files, images and videos
• Automatic image resizing
• Image focus point control for different aspect ratios
• Automatic product image cropping
• Tools to load product images and PDFs against products

Create different online experiences based on customer type, account structure, permissions and ordering requirements.

• Create individual user experiences by assigning users to experience groups
• Unlimited user experience groups
• Allow or disallow order placement
• Control price visibility
• Control sign-up access
• Enable or disable editing favourites
• Control RRP display
• Control backorder settings
• Control adding to cart when stock is zero
• Enable or disable ordering on behalf of others
• Enable or disable staff search
• Enable or disable editing staff details
• Show, hide or make checkout fields mandatory by experience group
• Control purchase order, cost centre, customer reference, project name and care-of fields
• Enable or disable barcode scanning for orders
• Show or hide product image flags for selected groups

Connect your customer portal to the ERP, accounting or inventory systems that hold the data your customers and internal teams rely on. Because every ERP implementation is different, 360 Commerce integrations are configured to reflect the way your systems, data and workflows are set up.

• Module 1 — Send orders to your ERP and bring product stock levels and pricing up to the website
• Module 2 — Pull advanced product information from ERP, including product images, PDF data sheets and search filter information where available
• Module 3 — Pull online and offline orders from ERP and present them as previous orders or accumulated by SKU for reordering and return requests
• Module 4 — Pull customer data from ERP to set up new customers and unpublish customers who are no longer allowed to order
• Module 5 — Push return authorisation request information from the website to your ERP
• Module 6 — Pull courier tracking numbers from your ERP
• Module 7 — Download invoices, credit notes and approved quotes or estimates from ERP in PDF or CSV format
• Module 8 — View aged balances and account information where supported
• Module 9 — Allow customers to download their current pricing from ERP
• Module 10 — Show up-to-the-second branch location stock numbers
• Module 11 — Support real-time pricing for faster pricing updates
• Module 12 — Support click and collect order information
• Module 13 — Punchout / round trip support for eProcurement workflows
• Module 14 — Cart quote requests with approved ERP pricing flowing back into the saved cart

360 Commerce can also integrate with ERP, CRM, freight, address validation, marketing and other business systems where suitable APIs or integration methods are available.