360 Commerce for Business Owners
360 Commerce helps business owners modernise customer ordering, reduce manual administration and improve customer service without replacing the way their business already operates.
Built for wholesalers, distributors and manufacturers, 360 Commerce combines ecommerce ordering, customer self-service, account visibility and ERP-connected workflows in one platform. This gives your customers a faster, easier way to buy and manage their account online, while helping your team reduce phone orders, email requests, manual re-keying and repetitive admin.
For business owners, the value is not just a better website. It is a more efficient customer ordering process, stronger customer retention, lower operational friction and a platform that can continue improving as your business grows.
Check out our case studies to see this in action.
What 360 Commerce helps business owners do
Reduce manual ordering and administration
- Give customers a self-service portal where they can place orders, reorder from previous purchases, access account information and manage common tasks online. This helps reduce phone calls, emails, manual order entry and the repetitive admin that can slow your team down.
Improve customer retention
- In B2B, online success is not only about attracting new customers. It is also about making it easier for existing customers to keep buying from you. 360 Commerce gives customers faster access to contract pricing, stock availability, previous orders, invoices, quotes and account information, helping improve the overall customer experience and making repeat ordering easier.
Bring ERP workflows online
- Your ERP already holds much of the information your customers and team rely on, including pricing, stock, customer records, orders, invoices and account details. 360 Commerce helps bring that data online through a customer ordering portal that reflects your workflows and the way your business actually operates.
Reduce platform and implementation risk
- 360 Commerce includes over 200 B2B ecommerce and customer portal features, giving your business a proven starting point for customer ordering, account self-service, ERP integration and workflow automation.
- Features can be demonstrated before sale, then configured or extended around your business through a structured implementation approach, helping reduce uncertainty and avoid starting from scratch.
Support long-term digital growth
- 360 Commerce is continually improved, giving your business access to ongoing product enhancements without needing to rebuild your ecommerce website or customer portal every few years.
Online Success
All of the above ensures that your website will not only address the needs of your existing customers but will also bring you new customers. This is because you will easily be able to address all parts of your customers’ purchasing cycle being:
- Search for and research potential suppliers
- Select a supplier
- Purchasing products and services
- Repeat purchasing
- Loyalty
Ready to Power Up Your Business?
Discover how 360 Commerce can transform your customer experience and drive your success.