360 Commerce for Sales Teams
360 Commerce helps sales teams support customers more efficiently by bringing ecommerce ordering, customer self-service, account visibility and ERP-connected workflows into one platform.
For sales teams, the value is not just online ordering. It is giving sales staff faster access to their customers products, pricing, order history and account information using features such as 'order on behalf' to make buying easier.
360 Commerce helps reduce manual follow-up, speed up repeat ordering and give sales teams better visibility across customer activity, while still supporting the personal service many B2B customers expect.
Support Sales Reps With Order-on-Behalf
Sales reps and customer service teams can place orders on behalf of customers, helping them support phone orders, face-to-face sales, account management and customer enquiries.
This gives your team a faster way to service customers while keeping orders connected to the same online and ERP-driven workflows.
Give Sales Teams Better Customer Visibility
Sales teams can access useful customer information such as previous orders, order history, product information, account-specific pricing, quotes and customer activity where supported by your ERP integration. This helps your team answer questions faster and provide a more informed customer experience.
Help Customers Order Faster
360 Commerce gives customers easy ways to place repeat orders online, including reordering from previous orders, saved carts, favourites, quick order tools and bulk upload where required. This makes it easier for customers to buy from you again and reduces the need for routine phone and email orders.
Keep Improving the Sales Channel
360 Commerce is continually improved with new features and enhancements designed to support better B2B customer experiences.
This gives sales teams more reasons to reconnect with customers, highlight new ways to order or manage their account online, and encourage greater use of the customer portal.
Over time, this helps your online sales channel keep improving while giving sales reps more opportunities to support, engage and grow customer accounts.
Turn Customer Service into Sales Opportunity
A better customer portal does more than process orders. By making products easier to find, giving customers access to the right information and simplifying reordering, it encourages ongoing repeat business.
This helps free up time for sales teams to focus on customer relationships, proactive account management and landing new deals.
Ready to Power Up Your Business?
Discover how 360 Commerce can transform your customer experience and drive your success.