NetSuite B2B Ecommerce Integration for Wholesalers and Distributors
360 Commerce helps wholesalers, distributors and manufacturers connect NetSuite to a B2B customer ordering portal that supports more than a standard online catalogue and checkout.
Unlike ecommerce setups that rely heavily on third-party apps or external connectors, 360 Commerce has native NetSuite integration capability built into the platform. This helps reduce integration complexity and gives your business a stronger foundation for customer ordering, account self-service and B2B workflow automation.
For many B2B businesses, NetSuite already manages the data and workflows that matter most, including customers, contacts, products, pricing, stock, orders, invoices, quotes, account balances and operational processes.
360 Commerce helps bring these NetSuite-driven workflows into the customer experience, so customers can order, reorder, view account information and complete key tasks online, while your internal team reduces manual administration and double handling.
Connect NetSuite to the Way Your Customers Actually Buy
In B2B, ecommerce cannot sit separately from the systems that run the business.
Customers often need pricing, product access, stock visibility, account information and ordering rules that are specific to their relationship with your business. 360 Commerce helps connect these NetSuite-driven rules into the customer portal, so your online ordering experience reflects the way your business actually trades.
Support Advanced NetSuite Pricing
B2B pricing is often one of the hardest parts of ecommerce integration.
Many NetSuite businesses rely on pricing structures such as item price groups, customer-specific pricing, member pricing, price levels, CRM groups and special pricing rules. 360 Commerce can support advanced NetSuite pricing logic, so customers always see the correct pricing when they log in and order online.
This helps reduce pricing disputes, manual checks and order corrections, while giving customers more confidence to place orders through the portal.
Connect Products, Stock, Orders and Reordering
360 Commerce can connect NetSuite product and ordering data to support a more reliable online buying experience.
Product information, images, documents, search filters, stock levels, product availability and customer-specific product visibility can be pulled into the portal where required. Online orders can then be sent back into NetSuite, helping reduce manual re-keying and keeping transactions connected to your core business system.
Previous online and offline orders from NetSuite can also be made available for reorder, helping customers quickly find and buy the products they purchase regularly.
Give NetSuite Customers Account Self-Service
360 Commerce can turn your NetSuite-connected customer portal into a practical self-service hub.
Customers can access account information such as invoices, credit notes, approved quotes or estimates, previous orders, price lists and aged balances where supported by the integration. This gives customers a faster way to find the information they need and helps reduce routine account enquiries for your sales, finance and customer service teams.
Support NetSuite Workflows Beyond Standard Ecommerce
360 Commerce can support NetSuite-connected workflows that go beyond traditional ecommerce.
This may include customer support cases, booking and scheduling workflows, contracted items, service requests, collection schedules, site-based activity, multi-account contacts and order-on-behalf functionality. These workflows are especially useful for businesses where customer service involves more than simply placing an order online.
This is where 360 Commerce becomes more than an ecommerce website. It becomes a customer workflow portal connected to NetSuite.
Reduce Manual Administration and Improve Integration Visibility
When NetSuite and your customer portal work together, your team can reduce the manual effort required to service customers.
Customers can self-serve routine tasks, including placing orders, reordering previous purchases, viewing account information, submitting requests, checking schedules and accessing key documents. Orders and requests can flow back into NetSuite, while relevant information can be made available to customers through the portal.
360 Commerce also includes comprehensive integration logging to help identify and resolve issues quickly if something changes, such as a SKU, product record, pricing rule or customer data field. This makes it easier to trace what happened, correct the source issue and keep customer ordering running smoothly.
Talk to Us About NetSuite B2B Ecommerce Integration
Talk to us now about unlocking the full power of a NetSuite-connected customer portal and make it easier for customers to do business with you.