Nationwide Waste Solutions

NetSuite-Connected Customer Portal for a Leading Australian Waste Management Provider

Background

Nationwide Waste Solutions is a leading Australian waste management and environmental services provider, helping businesses manage waste, recycling and sustainability requirements across Australia.

Nationwide Waste Solutions wanted to streamline its internal processes through NetSuite, it identified an opportunity to improve the way customers access information, reporting and routine service requests online.

Requirements

Nationwide needed more than a standard customer portal.

The goal was to create a secure, easy-to-use digital experience that could reduce administration, improve customer self-service and connect directly with existing NetSuite processes.

Key requirements included:

• Secure online customer access
• Customer-specific sustainability reporting
• Embedded Power BI dashboards
• Online support requests
• Collection and service schedule management
• NetSuite integration
• Mobile-friendly access
• Flexibility to support Nationwide's own workflows and business rules

The 360 Commerce and OneKloudX Solution 

360 Commerce and OneKloudX provided Nationwide Waste Solutions with NetSuite workflows and a customised customer portal built around the way its business and customers actually work.

The portal brings together:

• Power BI sustainability reporting within a secure customer login
• Customer support requests connected with Nationwide's NetSuite case management processes
• Collection schedule management, allowing customers to view services and request additional collections
• NetSuite-connected customer and account information
• Custom workflows and notifications designed around Nationwide's operational requirements

The Result

Nationwide Waste Solutions now has a flexible customer self-service platform that brings reporting, service information and customer requests together in one place.

For customers, it provides a simpler way to access information and manage routine requirements.

For Nationwide Waste Solutions , it creates the opportunity to reduce phone calls, emails and manual administration while keeping NetSuite at the centre of its business processes.

The platform also provides a scalable foundation that can continue to evolve as Nationwide's digital requirements grow.