Scott Electrical

B2B & B2C - Electrical Wholesaler

Background

Founded over 80 years ago in 1935, Scott Electrical Ltd is still 100% New Zealand owned. From these early beginnings as just one Auckland store, today, Scott Electrical is one of the largest Kiwi owned and operated electrical wholesalers in the country with branches located from the Far North in Kerikeri all the way to Rotorua.  They employ over 100 experienced staff in sales, technical and supporting roles.

Scott Electrical is also part of the Powerbase group, a nationwide network of independently owned electrical wholesalers. This means their customers can benefit from the buying power of a major group so they can provide competitive pricing across all their projects nationwide.

As an electrical wholesaler, Scott Electrical’s core business is the supply of all types of electrical components to the electrical trade. This encompasses residential, commercial and industrial applications, including publicly owned and operated buildings. Their systems are designed to give the fastest possible service, from answering enquiries to delivering products to meeting deadlines.

Requirements

Scott Electrical desired an advanced e-commerce website and customer service portal where customers can research products, place orders and access account balances, invoices, credit notes, quotes and orders 24 hours a day, 7 days a week.

A comprehensive Request for Proposal (RFP) covered:

• Complex on-account pricing
• Customer portal features such as viewing all orders, quotes, invoices and credit notes
• Click and collect functionality
• Full NetSuite ERP integration including all product information, customer account information and order information
• Realtime stock and price levels across the tens of thousands of products

Delivery

Scott Electrical selected the 360 Commerce platform after a thorough evaluation process. They chose 360 Commerce because the platform offered most of the key requirements out-of-the-box. In addition our platform also offered the flexibility to add new features and functionality such as:

• Individual branch stock levels
• Click and collect
• Viewing of Invoices and Statements as a PDF
• Fast order forms
• 360 also developed a standalone image application which automatically sourced, extracted and renamed thousands of product images for Scott saving hundreds of hours of work for Scott Electrical staff

Success

The new Scott Electrical website went live late 2021 and is now one of New Zealand’s largest online electrical e-commerce websites/ordering portals. This has allowed Scotts to take their online operations to the next level and provide customers with the ability to:

• Log in using their business credentials and manage their orders
• View all account information, order history, statements etc.
• Browse products and purchase through a streamlined checkout process
• Bulk repeat ordering via ‘Fast Ordering’ processes and scanning product barcodes
• Real-time stock availability for every branch
• Click and collect

All of the above has replaced time consuming manual processes, enabling Scott Electrical staff to concentrate on more productive aspects of the  business.